WS iNet Modules:
Interactive Voice Response (IVR) & Speech Recognition
A properly designed IVR lets businesses provide cost-effective
customer service interactions 24/7. WS
iNet works closely with our clients to ensure proper IVR
design—one that promotes the company brand as well as
reduces agent costs. Our intelligent IVR system
seamlessly integrates self-service applications with agent-assisted
transactions, drives operational efficiencies, and
improves customer service levels. The platform provides
touchtone access to applications and incorporates speech recognition technology for conversational
interactions, ultimately identifying and resolving customer requests.