WS iNet Modules:
Centralized Agent Tracking System (CATS)
For customers considering deploying their own home agents, the task of recruiting, interviewing,
and tracking a distributed workforce can seem daunting. Since the potential agent pool is not
limited to a specific geographic area, businesses must find ways to augment or change their
existing hiring and tracking process. Working Solutions designed a comprehensive, searchable tool
specifically to support this process, which has proven successful for over a decade.
Selecting and retaining skilled professionals is extremely important to the success of any contact center
operation. WS iNet can provide the tools and consultation
to manage this process to ensure the success of your
remote agent recruiting efforts.
Online application processing helps companies collect and
store applications and then quickly identify ideal candidates.
Assembling a distributed workforce rich with talented people
has never been easier.
Built-in testing identifies ideal candidates quickly and
automatically, allowing you to process large numbers of
applications in a short period of time.
Conversational sampling makes it possible to quickly screen
voice samples of agents who pass the initial testing criteria.
Your managers can use this tool to further screen
candidates prior to scheduling time-consuming interviews.
Agent data cataloging stores and categorizes information from application through project work in
the agent’s history file. Data such as agent experience and QA scores can be saved and retrieved
for future review.