Working Solutions Hires Terri Maxwell as Senior Vice President Sales and Marketing
Global leader in agent and technology solutions for enterprise contact centers hires
visionary to lead its sales & marketing operations
Plano, Texas — February 15, 2012
Plano-based Working Solutions, a pioneer in the remote agent contact center model, has named
Terri Maxwell as the company’s senior vice president of sales and marketing. With more than
25 years of experience in high-growth companies, Maxwell will be leading strategic planning,
business development and national sales for Working Solutions, which was the first company
to use at-home call center agents for its clients.
“Terri is a leader in building successful brands. She knows the high tech – high touch space
well and will be the perfect compliment to our management team,” said Tim Houlne, CEO of Working Solutions.
Founded in 1996 by company president and COO Kim Houlne, Working Solutions has grown from a
single agent to a virtual call center community of more than 100,000 work-at-home
professionals in North America over the past 15 years.
“Working Solutions is perfectly positioned to capitalize on key trends in the industry, including
the desire for a more sophisticated workforce and the move to a multi-channel contact center,” said Maxwell.
Maxwell is an alumna of Indiana University and received her MBA from The University of
Texas at Dallas. Maxwell also runs a well-known private equity incubator in Dallas.
About Working Solutions
Working Solutions improves return on investment and controls costs for contact centers by providing
groundbreaking results through the right people and technology delivered at the right time. Working
Solutions’ services include Agents OnDemand®, experienced at-home agents; WS iNet®, a call center
cloud technology platform; and PostQ, a comprehensive social media management and engagement tool.
Founded in 1996, Working Solutions is now a leader in home-agent call centers and virtual call
center technology that delivers first-class results that exceed those delivered in traditional
in-house or outsourced call centers.