Working Solutions Media Coverage News and Press Releases for Working Solutions http://www.workingsolutions.com/news/ Working Solutions Names Thomas Kim Chief Financial Officer Investment banking and consulting veteran to focus on growth and expansion http://www.workingsolutions.com/news/press/2013-06-04-Thomas Kim-PR.aspx Thu, 05 Jun 2013 08:00:00 CST Working Solutions Press Tim Houlne, CEO, Working Solutions Selected as a Finalist in the Ernst & Young Entrepreneur Of The Year<sup>®</sup> 2013 Southwest Area North The Ernst & Young Entrepreneur Of The Year® awards annually recognize the country's most innovative business leaders http://www.workingsolutions.com/news/press/2013-05-09-TimHoulne-CEO-Working-Solutions-Selected-as-a-Finalist.aspx Thu, 09 May 2013 08:00:00 CST Working Solutions Press Working Solutions Announces Larry Deering as Senior Vice President of Sales Industry Executives Strengthens Leadership Team and Company’s Focus on Global Strategic Sales Growth http://www.workingsolutions.com/news/press/2013-04-25-Working-Solutions-Announces-Larry.aspx Tue, 25 Apr 2013 08:30:00 CST Working Solutions Press Training Magazine: 4/23/13, Close the Talent Gap by Transforming the Learning Experience by Terri Maxwell Excerpt from “The New World of Work from the Cube to the Cloud” by Tim Houlne and Terri Maxwell http://www.workingsolutions.com/news/coverage/2013-04-23-TrainingMagazing_CloseTalentGap_Maxwell.pdf Tue, 23 Apr 2013 Working Solutions News WS iNet Achieves Top Payment Card Industry Data Protection Standards Contact Center Technology Provider Recognized for Keeping Credit Card Data Safe and Secure http://www.workingsolutions.com/news/press/2013-04-16-WSiNet-PCI-Level1-Certification.aspx Tue, 16 Apr 2013 08:30:00 CST Working Solutions Press Banking New England: Tim Houlne interview March/April 2013 Home-Based Businesses: Growing Market for Financial Institutions http://www.workingsolutions.com/news/coverage/2013-04-16-Banking New England 1.pdf Tue, 16 Apr 2013 Working Solutions News Working Solutions Executive Biographies http://www.workingsolutions.com/news/mediaroom/130415-WorkingSolutions-ExecutiveBios.pdf Mon, 15 Apr 2013 Working Solutions Media WORKING SOLUTIONS™ Facts/Profile Founded in 1996, Working Solutions pioneered the virtual contact center market and is the first company to utilize an entire work force of home-based customer service and sales agents.

Working Solutions’ network has 110,000 registered agents – the largest community of at-home agents in the U.S.

Working Solutions serves numerous Fortune 500 customers across a wide range of industries. http://www.workingsolutions.com/news/mediaroom/130412-WorkingSolutions-FactSheet.pdf Fri, 12 Apr 2013 Working Solutions Media WSOL Images and Logos http://www.workingsolutions.com/news/mediaroom/2013-04-19-WSOLImagesandLogos.aspx Mon, 19 Apr 2013 Working Solutions Media <i>Call Center Times</i>: 4/1/13, Telecommuting: A Perspective by Tim Houlne In an opposing view to the decisions by Yahoo! and Best Buy to pull their virtual teams http://www.workingsolutions.com/news/coverage/2013-04-01-CallCenterTimes-Telecommuting.aspx Thu, 01 Apr 2013 Working Solutions News Tim Houlne on KTXD-TV, The Texas Daily Show Tim Houlne speaks out about Yahoo’s ban on working from home and describes the virtual work force (6:05 min) http://www.ktxdtv.com/video?autoStart=true&topVideoCatNo=default&clipId=8514567 http://www.ktxdtv.com/video?autoStart=true&topVideoCatNo=default&clipId=8514567 Thu, 01 Apr 2013 Working Solutions News Working Solutions Names Joseph Casey And Randy Feger To Lead Strategic Alliances Business Strategists To Focus On Key Industries And Invigorate Client Relationships http://www.workingsolutions.com/news/press/2013-04-04-To-Lead-Strategic-Alliances.aspx Thu, 04 Apr 2013 08:30:00 CST Working Solutions Press Working Solutions Appoints John R. Harris as Chairman of the Board of Directors Former EDS Executive Brings Proven Track Record in Driving Business Growth http://www.workingsolutions.com/news/press/2013-03-26-new-chairman-of-the-board.aspx Tue, 26 Mar 2013 08:30:00 CST Working Solutions Press Working Solutions CEO Gives Proceeds Of Groundbreaking New Book, The New World of Work, To The University of Texas at Dallas CEO’s Alma Mater Promoting The New Book With Half-Off Price From February 6 - 22 http://www.workingsolutions.com/news/press/2013-02-06-new-world-of-work.aspx Wed, 06 Feb 2013 08:30:00 CST Working Solutions Press Kim Houlne on Fox Business News Network "Money" Our President & COO Kim Houlne gives her insights during the Fox Business News Network program, “Money with Melissa Francis.” http://video.foxbusiness.com/v/2125282042001/small-business-owners-feeling-more-optimistic/ http://video.foxbusiness.com/v/2125282042001/small-business-owners-feeling-more-optimistic/ Tue, 29 Jan 2013 08:30:00 CST Working Solutions News Virtual Business Models: Article by Tim Houlne See CEO Tim Houlne’s article about Virtual Business Models on Wallet Blog, official company blog of CardHub.com. http://www.walletblog.com/2013/01/impact-the-u-s-economy-by-embracing-virtual-business-models/ http://www.walletblog.com/2013/01/impact-the-u-s-economy-by-embracing-virtual-business-models/ Wed, 09 Jan 2013 08:30:00 CST Working Solutions News Working Solutions CEO Publishes The New World of Work To Spotlight Business Success With No Boundaries, Buildings, Or Fear New Book Reveals Shifting Business Practices And Powerful Workforce Trends Impacting Current And Future Career Paths Globally http://www.prweb.com/releases/2013/1/prweb10286602.htm http://www.workingsolutions.com/news/press/2013-01-03-working-solutions-ceo-publishes-new-world-of-work.aspx Thu, 03 Jan 2013 08:30:00 CST Working Solutions Press WS iNet Appoints Bob Moseley As General Manager Operations leader to boost visibility and capability of the cloud technology platform in empowering enterprise contact centers with real-time communications solutions http://www.workingsolutions.com/news/press/2012-11-29-ws-inet-appoints-bob-moseley-general-manager.aspx Thu, 29 Nov 2012 08:30:00 CST WS iNet Press Greenroom Selects Working Solutions Virtual Agents to Facilitate Celebrity and Expert Interactions Expert Hosts from Working Solutions ensure a successful personal video and phone conversation between a celebrity or expert and guest http://www.workingsolutions.com/news/press/2012-10-29-greenroom-selects-working-solutions-to-facilitate-celebrity-interactions.aspx Mon, 29 Oct 2012 08:30:00 CST Working Solutions Press Working Solutions Announces Strategic Expansion of their Sales Team Global leader in remote agent and technology solutions for enterprise contact centers hires visionary leaders to strengthen its operations and boost customer value http://www.workingsolutions.com/news/press/2012-08-23-strategic-expansion-of-sales-team.aspx Thu, 23 Aug 2012 08:30:00 CST Working Solutions Press Build Your Career Without Leaving Home Kim Houlne Featured on Womenetics.com http://www.womenetics.com/ http://www.womenetics.com/Success-Stories/build-your-career-without-leaving-home Tue, 29 May 2012 08:30:00 CST Working Solutions News CEO Spotlight with David Johnson on 1080 KRLD 1080 KRLD/ http://www.workingsolutions.com/news/coverage/KRLD_Tim_Houlne_Interview.mp3 Tue, 15 May 2012 08:30:00 CST Working Solutions News Three Alternatives to Your Offshore Call Center softwareadvice.com http://blog.softwareadvice.com/articles/crm/alternatives-to-your-offshore-call-center-1040412/ Thu, 05 Apr 2012 08:30:00 CST Working Solutions News Working Solutions Receives Fast Start Recognition at Astute Solutions 2012 Customer Conference Leading customer relationship management and contact center solution providers experience early returns in recent partnership http://www.prweb.com/releases/2012/3/prweb9263274.htm http://www.workingsolutions.com/news/press/2012-03-08-working-solutions-recieves-fast-start-recognition-astute-solutions-customer-conference.aspx Thu, 08 Mar 2012 08:30:00 CST Working Solutions Press Working Solutions CEO Tim Houlne to Speak at Astute Solutions 2012 Customer Conference Houlne Brings over 20 Years of Call Center Industry Leadership Experience to the Astute Solutions 2012 Customer Conference as a Pioneer in the Home Agent Concept http://www.workingsolutions.com/news/press/2012-02-28-ceo-tim-houlne-astute-solutions-2012-customer-conference.aspx Tue, 28 Feb 2012 08:30:00 CST Working Solutions Press CBS features story about Working Solutions http://dfw.cbslocal.com/2012/02/24/plano-work-from-home-company-in-high-demand/ http://dfw.cbslocal.com/2012/02/24/plano-work-from-home-company-in-high-demand/ Fri, 24 Feb 2012 08:30:00 CST Working Solutions News Working Solutions Hires Terri Maxwell as Senior Vice President Sales and Marketing Global leader in agent and technology solutions for enterprise contact centers hires visionary to lead its sales & marketing operations http://www.workingsolutions.com/news/press/2012-02-15-terri-maxwell-senior-vice-president-sales-marketing.aspx Wed, 15 Feb 2012 08:30:00 CST Working Solutions Press Working Solutions CEO Tim Houlne to Speak at Executive Business Summit Houlne Brings over 20 Years of Call Center Industry Leadership Experience to the ExperiPro Conference as a Business Expert http://www.workingsolutions.com/news/press/2012-01-18-tim-speaks-at-business-growth-summit.aspx Wed, 18 Jan 2012 08:30:00 CST Working Solutions Press Working Solutions and Astute Solutions Enter Strategic Partnership Combining Award-Winning Hosted Contact Center and Social Media Technologies for Actionable Real-Time Response http://www.workingsolutions.com/news/press/2011-12-07-astute-solutions-strategic-partnership.aspx Wed, 07 Dec 2011 08:30:00 CST Working Solutions Press Working Solutions Celebrates its 15 Year Anniversary Milestone Marks Virtual Call Center Community Growth to More Than 100,000 Agents http://www.workingsolutions.com/news/press/2011-09-29-15-year-anniversary.aspx Thu, 29 Sep 2011 08:40:00 CDT Working Solutions Press Trends in the Call Center Market: At-Home Agents, Cloud Applications and Social Media TMCNet http://www.workingsolutions.com/news/coverage/20110516-Trends-in-the-Call-Center-Market.pdf
http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/175190-trends-the-call-center-market-at-home-agents.htm
Mon, 16 May 2011 15:47:00 CST Working Solutions News ‘Homeshoring’ Brings Call Centers and Customers Closer Business News Daily http://www.businessnewsdaily.com/call-center-homeshoring-1278/ Thu, 12 May 2011 15:25:00 CST Working Solutions News Alcatel-Lucent Genesys 8 Surpasses 1K Cloud/Hosted Deployments TMCNet http://www.workingsolutions.com/news/coverage/20110511-Alcatel-Lucent-Genesys-8-Surpasses-1K-Cloud-Hosted-Deployments.pdf
http://next-generation-communications.tmcnet.com/topics/nextgen-voice/articles/173458-alcatel-lucent-genesys-8-surpasses-1k-cloudhosted-deployments.htm
Wed, 11 May 2011 15:47:00 CST Working Solutions News The Time to Act: The Next Step Beyond Social Media Monitoring destinationCRM.com http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/The-Time-to-Act-72649.aspx Fri, 10 Dec 2010 10:34:00 CST Working Solutions News More Companies Using At-Home Agents for Customer Service Tasks TMCNet http://www.workingsolutions.com/news/coverage/20101015-More-Companies-Using-At-Home-Agents-for-Customer-Service-Tasks.pdf
http://www.tmcnet.com/channels/virtual-call-center/articles/109127-more-companies-using-at-home-agents-customer-service.htm
Fri, 15 Oct 2010 12:00:00 CST Working Solutions News Many Find Relief from Daily Grind by Making Living at Home Spokesman Review http://www.spokesman.com/stories/2010/oct/10/homework/ Sun, 10 Oct 2010 12:00:00 CST Working Solutions News NBC’s “Outsourced”: Customer Service as Must-See TV destinationCRM Blog http://www.destinationcrmblog.com/2010/10/05/nbcs-outsourced/ Tue, 5 Oct 2010 12:00:00 CST Working Solutions News Austin American-Statesman, “Up the Ladder" Austin American Statesman http://www.statesman.com/business/up-the-ladder-956212.html Tue, 5 Oct 2010 12:00:00 CST Working Solutions News Working Solutions Strengthens Executive Team, Appoints Vice President of Sales and Business Development http://www.workingsolutions.com/news/press/2010-09-30-marc-cullers-vice-president-sales-and-business-development.aspx Thu, 30 Sep 2010 17:00:00 CST Working Solutions Press Customer Service Is Essential Mobile App Component Mobile Marketer http://www.mobilecommercedaily.com/customer-service-is-essential-mobile-app-component/ Wed, 22 Sep 2010 12:00:00 CST Working Solutions News Cash In: 12 Ways to Earn Extra Money Online Today Show http://today.msnbc.msn.com/id/38995742/ns/today-money/ Fri, 3 Sep 2010 16:57:00 CST Working Solutions News CNN Radio Show "Everything Internet" Working Solutions and WS iNet was featured on CNN Radio's "Everything Internet" show. George Platt talks about working from home and the technology behind it. http://www.eiradioshow.com/Show_Profile.php?v=105 Sat, 28 Aug 2010 10:30:00 CST Working Solutions News Carry-Ons and Courtesy Need to Co-Exist New York Times http://www.nytimes.com/2010/08/24/business/24road.html Mon, 23 Aug 2010 10:30:00 CST Working Solutions News Flight Attendant’s Outburst Culmination of Pressures within Airline Industry Our CEO, Tim Houlne, was quoted in this New Jersey paper, commenting on the Jet Blue incident. Bergen Record http://www.northjersey.com/news/business/business_news/100602374_Outburst_reflects_airline_industry_s_pressures.html Fri, 13 Aug 2010 10:30:00 CST Working Solutions News Air Rage Soars as Airlines Cut Back Our CEO, Tim Houlne, was quoted in this article in the Seattle Times. Seattle Times http://seattletimes.nwsource.com/html/travel/2012610278_airrage13.html Thu, 12 Aug 2010 23:06:00 CST Working Solutions News ‘In-home’ Call Center Agents Could Boost Telco Service Quality Our CEO, Tim Houlne, was recently interviewed for an article in Connected Planet. Connected Planet http://connectedplanetonline.com/bss_oss/news/in-home-call-center-071510/ Thu, 15 Jul 2010 15:34:00 CST Working Solutions News Working From Home video KSBY NBC http://www.ksby.com/player/?video_id=4163 Wed, 26 May 2010 12:30:00 CST Working Solutions Video Working Solutions Prepared for Big Growth in 2010 Working Solutions, a leader in agent and technology solutions for contact centers, expects significant growth this year http://www.workingsolutions.com/news/press/2010-01-26-big-growth-in-2010.aspx Tue, 26 Jan 2010 15:00:00 CST Working Solutions Press Jason Rodriguez of Working Solutions Appointed President of Dallas SOCAP chapter http://www.workingsolutions.com/news/press/2010-01-21-jason-rodriguez-appointed-dallas-socap-chapter-president.aspx Thu, 21 Jan 2010 15:00:00 CST Working Solutions Press WS iNet hires Mahmood Akhwand as Vice President of Technology Infrastructure http://www.workingsolutions.com/news/press/2010-01-06-mahmood-akhwand-vice-president-technology-infrastructure.aspx Wed, 6 Jan 2010 12:30:00 CST WS iNet Press ‘Homeshoring’ On Rise in Shaky Economy WFAA http://www.wfaa.com/news/local/64532412.html Sat, 15 Aug 2009 08:00:00 CST Working Solutions News Working Solutions receives Emerging Partner of the Year Award from Genesys Telecommunications Labs http://www.workingsolutions.com/news/press/2009-07-20-genesys-2008-emerging-partner-award.aspx Mon, 20 Jul 2009 08:00:00 CST WS iNet Press UT Dallas Developing Software That Detects Anger in Caller's Voice http://www.the33tv.com/news/kdaf-barry-anger-story,0,6561666.story Fri, 10 Jul 2009 08:00:00 CST WS iNet News Customer Service Software Senses Angry Callers University of Texas at Dallas http://www.utdallas.edu/news/2009/07/09-002.php? Thu, 9 Jul 2009 08:00:00 CST WS iNet News Working Solutions CEO Tim Houlne to speak at Genesys G-Force conference As many companies move toward using home agents, Genesys invites Tim Houlne to educate its users on running a virtual contact center http://www.workingsolutions.com/news/press/2009-04-20-tim-houlne-to-speak-at-genesys-conference.aspx Mon, 20 Apr 2009 08:00:00 CST Working Solutions Press Work From Home: 7 Companies Hiring Now http://jobs.aol.com/articles/2009/03/11/work-from-home-7-companies-hiring-now/ Fri, 11 Mar 2009 08:00:00 CST Working Solutions News Working Solutions and the University of Texas at Dallas Announce Joint Research Project http://www.workingsolutions.com/news/press/2009-02-25-university-of-texas-at-dallas-joint-research-project.aspx Wed, 25 Feb 2009 08:00:00 CST WS iNet Press Mountain Glacier selects Working Solutions and WS iNet for their hosted call center infrastructure http://www.workingsolutions.com/news/press/2009-01-28-mountian-glacier-selects-working-solutions-and-ws-inet.aspx Wed, 28 Jan 2009 05:00:00 CST WS iNet Press Looking Out 4 You: Work At Home Offers That Work WYFF 4 TV (Greenville, SC) http://www.wyff4.com/money/18206209/detail.html Thu, 4 Dec 2008 08:00:00 CST Working Solutions News Tough Times Lead More Oregonians To Work At Home KGW TV (Portland) http://www.kgw.com/news/local/59624252.html Thu, 20 Nov 2008 08:00:00 CST Working Solutions News Work-At-Home Jobs That Really Work! WCPO TV (Cincinnati) http://www2.wcpo.com/dpp/money/consumer/dont_waste_your_money/Work-At-Home-Jobs-That-Really-Work! Mon, 17 Nov 2008 08:00:00 CST Working Solutions News Legitimate Work From Home Companies KTNV TV (Las Vegas) http://www.ktnv.com/Global/story.asp?S=9353666 Fri, 14 Nov 2008 08:00:00 CST Working Solutions News Atlanta Job Fair: Big Surprise for 5 Women ABC News / Good Morning America http://abcnews.go.com/GMA/Business/story?id=6243661&page=1 Thu, 13 Nov 2008 08:00:00 CST Working Solutions News Working From Home Not a Pipe-dream, Even in Down Economy KUSA TV (Denver) http://www.9news.com/seenon9news/article.aspx?storyid=103635&catid=509 Mon, 10 Nov 2008 08:00:00 CST Working Solutions News Aaron K. Exits Radio Disney Aaron K, RADIO DISNEY on-air personality, exits after five years to take over marketing and PR responsibilities at Plano-based Working Solutions http://www.workingsolutions.com/news/press/2008-11-14-aaron-k-joins-working-solutions.aspx Tue, 4 Nov 2008 08:00:00 CST Working Solutions Press Working Solutions, TELUS Partner To Recruit Canadian Home-Based Agents TMCNet http://www.workingsolutions.com/news/coverage/20080926-Working-Solution-Telus-Partner-Recruit-Canadian-Home-Based.pdf
http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/41031-working-solutions-telus-partner-recruit-canadian-home-based.htm
Fri, 26 Sep 2008 08:00:00 CST Working Solutions News TELUS Enters Strategic Partnership With Working Solutions http://www.workingsolutions.com/news/press/2008-09-23-telus-strategic-partnership.aspx Tue, 23 Sep 2008 08:00:00 CST Working Solutions Press Good Opportunities To Work From Home KGO TV (San Francisco) http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=6400399 Thu, 18 Sep 2008 08:00:00 CST Working Solutions News Managing Through The Downturn Working Solutions' CEO Tim Houlne Featured On Wall Street Journal's Online Video http://video.msn.com/video.aspx?mkt=en-us&vid=ae4c6f1d-43e2-46fe-8a24-50a327fc8c4a&fg=rss Wed, 17 Sep 2008 08:00:00 CST Working Solutions Video Tory's Tips for Home-Based Opportunities ABC News / Good Morning America http://abcnews.go.com/Video/playerIndex?id=5545610 Fri, 8 Aug 2008 08:00:00 CST Working Solutions Video Legitimate Ways to Work From Home WCCO TV (Minneapolis) http://wcco.com/video/?id=45380@wcco.dayport.com Sun, 3 Aug 2008 08:00:00 CST Working Solutions Video Home Sweet Call Center CRM Buyer http://www.crmbuyer.com/story/63843.html Fri, 18 Jul 2008 08:00:00 CST Working Solutions News Working Solutions Launches Hosted Technology Company, WS iNet http://www.workingsolutions.com/news/press/2008-05-20-working-solutions-launches-ws-inet.aspx Tue, 20 May 2008 08:00:00 CST WS iNet Press Future-Proof Your Customer Strategy Destination CRM http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=49008 Mon, 5 May 2008 08:00:00 CST Working Solutions News Subprime Lessons Hit Home For CEOs In Other Industries Destination CRM http://www.workingsolutions.com/news/coverage/2008_2_25_wsj_subrimelessonshitshome.pdf Mon, 25 Feb 2008 08:00:00 CST Working Solutions News Working Solutions Partners With AT&T - A Blend Of Technology And Talent A Blend Of Technology And Talent http://www.business.att.com/content/customertestimonial/working_solutions.pdf Fri, 25 Jan 2008 08:00:00 CST Working Solutions Press Working Solutions To Sponsor No. 49 In Homestead http://www.workingsolutions.com/news/press/2007-11-14-sponsor-brian-keselowski-in-busch-series.aspx Wed, 14 Nov 2007 08:00:00 CST Working Solutions Press Bringing Work Home: You Can Go Back Home Again Entrepreneur http://www.entrepreneur.com/management/operations/article186482.html Wed, 7 Nov 2007 08:00:00 CST Working Solutions News Call Centers In Small Towns Can Face Big Problems: To Deal With Attrition, 1-800-Flowers.com Changed Its Approach Wall Street Journal http://www.workingsolutions.com/news/coverage/2007_10_27_wallstreetjournal_callcentersinsmalltownscanfacebigproblems.pdf Mon, 22 Oct 2007 08:00:00 CST Working Solutions News Businesses Bring The Help Desk Back Home New York Daily News http://www.nydailynews.com/money/2007/10/08/2007-10-08_businesses_bring_the_help_desk_back_home.html Mon, 8 Oct 2007 08:00:00 CST Working Solutions News Fast Money Web Extra CNBC http://www.workingsolutions.com/news/coverage/videos/fast_money-9-26-07.wmv Wed, 26 Sep 2007 08:00:00 CST Working Solutions News Single Dad Finds Working Solution The Record http://www.workingsolutions.com/news/coverage/singledadfindsworkingsolution_therecord.pdf Thu, 14 Jun 2007 08:00:00 CST Working Solutions News Working Solutions Enhances Management of Home-Based Call Center Agents with Transera TMCNet http://www.tmcnet.com/news/2007/04/11/2499609.htm Wed, 11 Apr 2007 08:00:00 CST Working Solutions News Working Solutions Earns MVP Award - Press Release http://www.workingsolutions.com/news/press/2007-03-19-customer-inter@ction-solutions-mvp-quality-award.aspx Mon, 19 Mar 2007 08:00:00 CST Working Solutions Press Kim Houlne Listed Among The "25 Women In The Spotlight" By Women For Hire Magazine http://www.workingsolutions.com/news/press/2007-03-14-kim-houlne-women-for-hire-25-women-in-the-spotlight.aspx Wed, 14 Mar 2007 08:00:00 CST Working Solutions Press Kim Houlne: Perfect Balance Womenforhire.com http://www.workingsolutions.com/news/coverage/KIM_HOULNE_LISTED_AMONG_THE_25_WOMEN_IN_THE_SPOTLIGHT2.pdf Wed, 14 Mar 2007 08:00:00 CST Working Solutions News Handling Calls In-House Direct Magazine http://directmag.com/disciplines/search-webmarketing/marketing_handling_calls_inhouse/ Thu, 1 Mar 2007 08:00:00 CST Working Solutions News The Close Make The Man Direct Magazine http://directmag.com/disciplines/telemarketing/marketing_close_makes_man/index.html Mon, 1 Jan 2007 08:00:00 CST Working Solutions News AT&T Selected By Working Solutions To Keep Remote Agents Connected http://www.workingsolutions.com/news/press/2006-12-21-att-three-year-contract.aspx Thu, 21 Dec 2006 08:00:00 CST Working Solutions Press Evaluating the Home Agent Model Customer Inter@ction Solutions http://www.tmcnet.com/call-center/1106/cis-outsourcing-1106.htm Wed, 1 Nov 2006 08:00:00 CST Working Solutions News 7 Strategies for Partnering With Outsourcers CRM Magazine http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=42350 Thu, 1 Jun 2006 08:00:00 CST Working Solutions News A Man's Home Is His Call Centre Edmonton Journal http://www2.canada.com/edmontonjournal/news/business/story.html?id=4a517bc5-75ea-4c41-8627-5f8771c6bce4&k=27412 Thu, 4 May 2006 08:00:00 CST Working Solutions News What's Driving the Home Agent Explosion Contact Professional http://www.workingsolutions.com/news/coverage/contact_professional_whatsdrivingthehomeagentexplosion_4_06.pdf Sat, 1 Apr 2006 08:00:00 CST Working Solutions News Phoning From Home HR Executive http://www.workingsolutions.com/news/coverage/2006_3_9_hrexecutive_phoningfromhome.htm Thu, 9 Mar 2006 08:00:00 CST Working Solutions News Agents OnDemand™ - No Buildings ... No Fear MRI Montgomery Research http://www.workingsolutions.com/news/coverage/2006_3_1_montgomeryresearch_nobuildingnofear.htm Wed, 1 Mar 2006 08:00:00 CST Working Solutions News Down-Home Service Soars 1to1 Magazine http://www.workingsolutions.com/news/coverage/2006_2_1_1and1_downhomeservicesoars.htm Wed, 1 Feb 2006 08:00:00 CST Working Solutions News Working Solutions Offering New Homeshoring Options TMCNet http://www.workingsolutions.com/news/coverage/2006_4_1_tmcnet_workingsolutionsofferingexpandedservices.htm Wed, 18 Jan 2006 08:00:00 CST Working Solutions News Fatigue can threaten offshore benefits Financial Outsourcing News http://www.workingsolutions.com/news/coverage/financial_os_news1205.pdf Thu, 1 Dec 2005 08:00:00 CST Working Solutions News Working Solutions names John Lymberopoulos, Executive Director of Sales http://www.workingsolutions.com/news/press/2005-07-25-john-lymberopoulos-executive-director-sales.aspx Mon, 25 Jul 2005 08:00:00 CST Working Solutions Press Work At Home Moms Fill Bill USA Today http://www.usatoday.com/money/jobcenter/2005-07-19-call-center-moms-usat_x.htm Tue, 19 Jul 2005 08:00:00 CST Working Solutions News Home Work Shift Dallas Morning News http://www.workingsolutions.com/news/coverage/2005_6_11_dallasmorningnews_howworkshift.htm Tue, 21 Jun 2005 08:00:00 CST Working Solutions News Home Based Call Center Agents Assist Chronically Ill KERA (NPR Radio) http://publicbroadcasting.net/kera/news.newsmain?action=article&ARTICLE_ID=783960 Tue, 14 Jun 2005 08:00:00 CST Working Solutions News Telemarketing Goes Home Fox News http://www.foxnews.com/story/0,2933,157903,00.html Thu, 26 May 2005 08:00:00 CST Working Solutions News Fox News Reports Growing Trend - Home Work Fox News http://www.workingsolutions.com/news/coverage/videos/foxnews-5-26-05.wmv Thu, 26 May 2005 08:00:00 CST Working Solutions News Call Center Agents... Without The Call Centers MSNBC http://www.msnbc.msn.com/id/7739611/ Sat, 7 May 2005 08:00:00 CST Working Solutions News Some Call Centers Decide There's No Place Like Home Associated Press http://www.workingsolutions.com/news/coverage/2005_5_4_ap_somecallcentersdecidetheresnoplacelikehome.gif Wed, 4 May 2005 08:00:00 CST Working Solutions News Home Instinct Ft. Worth Star Telegram http://www.workingsolutions.com/news/coverage/2005_4_6_ftwstartelegram_homeinstinct.gif Wed, 6 Apr 2005 08:00:00 CST Working Solutions News 'Home-shoring' A Hot Trend For U.S. firms WFAA http://www.workingsolutions.com/news/coverage/videos/wfaa-3-10-05.wmv Thu, 10 Mar 2005 08:00:00 CST Working Solutions News With Call Centers, Consumer Products Companies Phone Home KPMG http://www.workingsolutions.com/news/coverage/2005_3_3_kpmg_withcallcentersconsumerproductscompaniesphonehome.gif Thu, 3 Mar 2005 08:00:00 CST Working Solutions News Home Is Where Source Is For US Firms The Statesman http://www.thestatesman.net/page.arcview.php?clid=1&id=97509&usrsess=1 Sun, 20 Feb 2005 08:00:00 CST Working Solutions News Need Customer Service? Just Call Home Boston Globe http://www.workingsolutions.com/news/coverage/2005_2_15_bostonglobe_needcustomerservicejustcallhome.htm Sat, 19 Feb 2005 08:00:00 CST Working Solutions News Home-Based Agents Offer Alternative to Offshore DMNews http://www.dmnews.com/Home-Based-Agents-Offer-Alternative-to-Offshore/article/86502/ Mon, 31 Jan 2005 08:00:00 CST Working Solutions News Home Shoring Is Gaining Attention CRM Magazine http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=43735 Thu, 30 Dec 2004 08:00:00 CST Working Solutions News Home Is Where The Call Center Is CIO.com http://searchcio.techtarget.com/news/article/0,289142,sid182_gci1037342,00.html Tue, 28 Dec 2004 08:00:00 CST Working Solutions News Companies Turn To Home-Shoring To Boost Call Center Productivity While Reducing Costs TMCNet http://www.tmcnet.com/channels/ip-contact-center/articles/home-shoring-to-boost-call-center-activity.htm Tue, 21 Dec 2004 08:00:00 CST Working Solutions News Dr. Phil Enlists Working Solutions For "Suddenly Single" Segment Dr. Phil http://www.workingsolutions.com/news/coverage/videos/wsol_drphill-10-5-04.wmv Tue, 5 Oct 2004 08:00:00 CST Working Solutions News Siebel CRM OnDemand Adoption Accelerates Worldwide http://www.workingsolutions.com/news/coverage/2004_10_5_businesswire_siebelcrmondemandadoptionacceleratesworldwide.gif Tue, 5 Oct 2004 08:00:00 CST Working Solutions News Working Solutions Hires Billy West As New Director Of Information Technology http://www.workingsolutions.com/news/press/2004-09-29-billy-west-director-information-technology.aspx Wed, 29 Sep 2004 08:00:00 CST Working Solutions Press Off-Site Workers Are Right At Home Dallas Morning News http://www.workingsolutions.com/news/coverage/2004_9_11_dallasmorningnews_off-siteworkersarerightathome.gif Sat, 11 Sep 2004 08:00:00 CST Working Solutions News Working Solutions Uses Siebel's CRM Solution http://www.workingsolutions.com/news/coverage/2004_8_19_siebelpressrelease_workingsolutionsusessiebelscrmsolution.gif Thu, 19 Aug 2004 08:00:00 CST Working Solutions News Working Solutions Uses Siebel Systems' Hosted Solutions to Deliver Superior Customer Service Siebel Contact OnDemand Enables Customer Service Organization to Decrease Employee Turnover and Training Costs http://www.workingsolutions.com/press/2004-08-19-working-solutions-uses-siebels-crm-solution.aspx Thu, 19 Aug 2004 08:00:00 CST Working Solutions Press Technology Helps Cut Churn CRM Buyer http://www.crmbuyer.com/story/35267.html Thu, 22 Jul 2004 08:00:00 CST Working Solutions News Calling Home Agents Call Center Magazine http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleId=19400364&classroom= Mon, 3 May 2004 08:00:00 CST Working Solutions News Call Center Alternative Gains Popularity As Outsourcing Criticism Grows Plano Star Courier http://www.workingsolutions.com/news/coverage/2004_4_9_planostarcourier_callcenteralternativegainspopularityas.gif Fri, 9 Apr 2004 08:00:00 CST Working Solutions News CNN's Lou Dobbs Features Working Solutions CNN http://www.workingsolutions.com/news/coverage/videos/cnn-3-29-04.wmv Mon, 29 Mar 2004 08:00:00 CST Working Solutions News Plano Company Works To Bring Calls Onshore Dallas Business Journal http://www.workingsolutions.com/news/coverage/dallas_busjourn_3_29_04.pdf Mon, 29 Mar 2004 08:00:00 CST Working Solutions News Call Center Operators Sending Work Home Dallas Morning News http://www.workingsolutions.com/news/coverage/2004_feb_15_dallas_morning_news.htm Sun, 15 Feb 2004 08:00:00 CST Working Solutions News Advice For Virtual Call Centers Network World http://www.networkworld.com/net.worker/columnists/2004/0209kistner.html Mon, 9 Feb 2004 08:00:00 CST Working Solutions News Working Solutions' Agents On-Demand™ Assists With The Unexpected http://sev.prnewswire.com/computer-electronics/20050201/DATU02401022005-1.html Sun, 1 Feb 2004 08:00:00 CST Working Solutions Press Good Times For Virtual Call Centers, Part 2 Network World http://www.networkworld.com/net.worker/columnists/2003/0818kistner.html Mon, 18 Aug 2003 08:00:00 CST Working Solutions News Good Times For Virtual Call Centers Network World http://www.networkworld.com/net.worker/columnists/2003/0811kistner.html Mon, 11 Aug 2003 08:00:00 CST Working Solutions News Out Of Center Call Center Call Center Magazine http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleId=9400507 Thu, 1 May 2003 08:00:00 CST Working Solutions News Behind The Curtain Call Center Magazine http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleID=8702094 Wed, 5 Mar 2003 08:00:00 CST Working Solutions News Virtual Call Centers Fight To Keep Jobs In The U.S. Network World http://www.networkworld.com/net.worker/columnists/2003/0224kistner.html Mon, 24 Feb 2003 08:00:00 CST Working Solutions News Telework Set To Transform Call Centers Network World http://www.networkworld.com/net.worker/columnists/2003/0203kistner.html Mon, 3 Feb 2003 08:00:00 CST Working Solutions News Working Solutions Co-Sponsors Call Center Demo And Conference Show http://www.workingsolutions.com/news/press/2003-01-27-cmp-call-center-demo-conference-sponsor.aspx Mon, 27 Jan 2003 08:00:00 CST Working Solutions Press Sprint Teams With Working Solutions In Multiyear Deal CRM Magazine http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=45236 Tue, 5 Nov 2002 08:00:00 CST Working Solutions News Working Solutions Selects Sprint to Connect World's Largest "Virtual Call Center" http://www.workingsolutions.com/news/press/2002-10-29-sprint-selected-to-connect-largest-virtual-call-center.aspx Tue, 29 Oct 2002 08:00:00 CST Working Solutions Press Remote Agents: A New Force For The Call Center TMCNet http://www.tmcnet.com/call-center/1002/1002cccms.htm Tue, 8 Oct 2002 08:00:00 CST Working Solutions News