Working Solutions
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Working Solutions

2009
1/2Work From Home: 7 Companies Hiring Now
2008
9/26Working Solutions, TELUS Partner To Recruit Canadian Home-Based Agents
7/18Home Sweet Call Center
5/5Future-Proof Your Customer Strategy
2/25Subprime Lessons Hit Home For CEOs In Other Industries
2007
11/7Bringing Work Home: You Can Go Back Home Again
10/22Call Centers In Small Towns Can Face Big Problems: To Deal With Attrition, 1-800-Flowers.com Changed Its Approach
10/8Businesses Bring The Help Desk Back Home
6/14Single Dad Finds Working Solution
4/11Working Solutions Enhances Management of Home-Based Call Center Agents with Transera
3/14Kim Houlne: Perfect Balance
3/1Handling Calls In-House
1/1The Close Make The Man
2006
11/1Evaluating the Home Agent Model
6/17 Strategies for Partnering With Outsourcers
5/4A Man's Home Is His Call Centre
4/1What's Driving the Home Agent Explosion
3/9Phoning From Home
3/1Agents OnDemand(TM) - No Buildings ... No Fear
2/1Down-Home Service Soars
1/18Working Solutions Offering New Homeshoring Options
2005
12/1Fatigue can threaten offshore benefits
7/19Work At Home Moms Fill Bill
6/21Home Work Shift
6/14Home Based Call Center Agents Assist Chronically Ill
6/13Home Based Call Center Agents Assist Chronically Ill
5/26Telemarketing Goes Home
5/7Call Center Agents... Without The Call Centers
5/4Some Call Centers Decide There's No Place Like Home
4/6Home Instinct
3/10'Home-shoring' A Hot Trend For U.S. firms
2/20Home Is Where Source Is For US Firms
2/19Need Customer Service? Just Call Home
1/31Home-Based Agents Offer Alternative to Offshore
2004
12/30Home Shoring Is Gaining Attention
12/28Home Is Where The Call Center Is
12/21Companies Turn To Home-Shoring To Boost Call Center Productivity While Reducing Costs
9/11Off-Site Workers Are Right At Home
7/22Technology Helps Cut Churn
5/3Calling Home Agents
3/29Plano Company Works To Bring Calls Onshore
2/15Call Center Operators Sending Work Home
2/9Advice For Virtual Call Centers
2003
8/18Good Times For Virtual Call Centers, Part 2
8/11Good Times For Virtual Call Centers
5/1Out Of Center Call Center
3/5Behind The Curtain
2/24Virtual Call Centers Fight To Keep Jobs In The U.S.
2/3Telework Set To Transform Call Centers
2002
11/5Sprint Teams With Working Solutions In Multiyear Deal
10/8Remote Agents: A New Force For The Call Center

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In The News

Working Solutions has been featured nationally on CNN, FOX, ABC, CNBC, NPR, Good Morning America and in the Wall Street Journal, BusinessWeek, The New York Times, the Boston Globe, and more. They have also been recognized by the Dallas Business Journal as one of the “Best Places To Work” for three consecutive years.