Working Solutions

Case Studies

Healthcare & Pharmaceuticals

Working Solutions supports large call volume increases for Fortune 100 healthcare services companies.

Travel & Hospitality

Working Solutions enables leading global travel conglomerates to schedule in 15-minute increments, capturing peak hour sales.

Communication Services

Working Solutions increases first call resolutions of Fortune 500 digital network providers without added handle time.

Financial Services

Working Solutions trims call abandon rates for leading financial protection services companies.

Consumer Products & Services

Working Solutions helps Fortune 500 wireless service providers capture marketing campaign sales while reducing agent prep.

Retail & E-Commerce: Business-to-Business

Working Solutions increases average order values of Fortune 500 office products suppliers.

Retail & E-Commerce: Business-to-Consumer

Working Solutions improves scalability for seasonal call volume spikes for Fortune 100 retailer.

Government & Nonprofit

Working Solutions assists large nonprofit organizations with volunteer placements.

Crisis Recovery

Working Solutions provides knowledgeable agents within 72 hours of contact during disaster recovery efforts.

Working Solutions helps our clients:

  • Increase revenue
  • Expand margins
  • Improve capital management
  • Increase customer satisfaction
  • Reduce churn
  • Improve competitive differentiation
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