Technology
Companies looking for the best of both worlds —
agents and technology — choose Agents OnDemand,
the optimal combination of the best agents and the
proven technology of WS iNet. WS iNet captures,
processes, routes, and reports on the entire lifecycle
of your customer interactions.
Our powerful platform dynamically manages contact center resources and customer interactions.
Coupled with our Agents OnDemand service, WS iNet technology:
- routes caller requests efficiently to the most qualified professional for faster issue
resolution and improved service
- supports and routes interactions across multiple communication channels, such as voice,
e-mail, and chat — both inbound and outbound
- provides centralized creation, administration and management of all interactions and call
center resources, including real-time and historical management reporting
- interoperates with a broad range of telecom infrastructure components, e-mail and Web
servers, and voice self-service units, either at a single site or across multiple centers
- creates a virtual, unified contact center to allow call load balancing within a select region
or around the world
With the capability to route nearly one million calls and more than 40,000 e-mails per hour, Agents
OnDemand gives you access to the industry’s most flexible and scalable engine for processing
customer interactions.
Agents OnDemand and WS iNet align and integrate customer service processing with your overall
business strategy and processes. WS iNet is a powerful, proven, and next-generation platform for
deploying and managing inbound and outbound multimedia interactions.