“Working Solutions selects only the best of the best.” Our mantra for recruiting means our clients see greater returns when partnering with us, and we guarantee results for the Agents OnDemand program. Agent screening takes place within the AgentScan™ Program, while tracking occurs in our Centralized Agent Tracking System (CATS)™.

AgentScan™ Program

When we receive applications, potential agents are screened and selected for further evaluation through our AgentScan Program. Components of the program include the AgentScan Voice Check, the AgentScan Total Skills Test, and the AgentScan Personal Interview. During the selection process, we take into account the tone of each potential agent’s voice, their sales ability, and many other factors to determine their readiness to join the Working Solutions Agents OnDemand team. Only the best make it into our selective Centralized Agent Tracking System (CATS).

Centralized Agent Tracking System (CATS)™

Working Solutions’ HR team has established detailed criteria to make sure each agent’s abilities surpass the skills and experience desired for the client project. Our proprietary portal, called the Centralized Agent Tracking System (CATS)™, helps managers to sort and select the best agents for each project.

First, the portal catalogs the skills and experience of all 76,000+ agents. Next, we run a query in CATS to identify agents that meet the skill and experience parameters set by the client. Finally, we visually scan agent information to determine which agents are the best fit for the designated project. Because our large pool of agents is cataloged in CATS, Working Solutions can quickly recruit the professionally skilled individuals you need, enabling incredibly fast ramp-up times to meet unexpected demand. Depending on the skill set required, we can recruit in as little as 24 - 72 hours in urgent situations.