Collaborative Learning OnDemand is our proprietary
process to effectively prepare remote agents for each
client’s project. Led by a professionally-trained and
certified educator, our agent development team is
dedicated to continuously refining its methods to ensure
our clients are served by highly-competent, motivated,
and customer-focused agent teams.
Working Solutions uses the client’s curriculum to prepare customized collaborative learning
programs, focusing upon the client’s products, services, and processes. Our methodology includes
self-paced study, facilitated learning, and simulated transactions with a variety of remote tools.
Because our agents are already highly skilled, ramp-up times are much quicker and more efficient
than in facility-based contact centers. Our remote learning process is what enables our agents to
be truly “OnDemand,” as we’re often able to ramp-up client services by 40% within a 48-72 hour
period.
This combination of high-quality agents, low collaborative learning costs, and readily available
agents has delivered great returns for our clients in terms of bottom-line results and top-of-the-line
customer services.