Working Solutions has carefully designed and refined our processes through years of experience. Starting with our AgentScan Program, potential agents are screened and qualified to become part of the Working Solutions community. Qualified professionals are entered into our Centralized Agent Tracking System (CATS) and have access to our Collaborative Learning OnDemand before they are assigned to a client project. Dedicated project managers ensure quality and proper staffing levels, working closely with the agents and the client to ensure success.