Independent Contractors: Advantages and Myths
The landscape of work has changed over the past couple
decades, where highly-skilled professionals and selfstarters
are now part of a freelance society. Working
Solutions recognized this early on, which is why we
adopted an independent contractor model from the start.
We want only the best for your business and your
customers, and we’ve set up our Agents OnDemand
professional network accordingly. Our agents are more
motivated, more skilled, and more experienced. Here’s
why.
- Work quality and performance dictate pay. Better performing agents receive higher pay.
While employee models tend to base pay on years of experience and length of time with the
company, we pay our people for results. Accordingly, our agents are motivated perform to
the best of their ability to achieve better pay rates.
- Empowerment drives performance and attracts higher quality agents.
The employee
model places emphasis on controlling what the agents do, when they do it, and how they do
it; however, if you are using highly skilled and experienced agents, why would you need to
control them? Quite simply, you don’t. Instead, we leverage a skilled, home-based workforce
within a predefined process framework. This is why our model is based on empowerment,
allowing our agents to serve your customers to the best of their abilities while focusing on the
results of the project.
- Empowered agents tend to be more satisfied.
Independent contractors have a different
mindset than employees: they view their work more as a career and a business rather than a
job. Furthermore, our agents love the fact that they can choose their own hours and projects,
and they take more ownership in the project by having the freedom of flexibility. Flexibility
is the new motivator for this generation of experienced, freelance professionals.
There are also come common myths about the independent contractor model.
- You have no control over the agents.
Although we don’t dictate things such as which
hours our agents work and how our agents do their jobs, we don’t need to. During the
screening and selection process, we make sure we have the best, most skilled professionals
for the project—professionals who don’t need to be told what to do. Our pay-for-results and
empowerment policies ensure that you will see quality results. By selecting the right
talent, Working Solutions gets the results you’re looking for, guaranteed.
- There is a risk of not having enough agents working, since you can’t dictate when
the agents work. It’s not necessary to dictate our agents’ schedules to ensure the work
gets done. Our professional agents are motivated to work, and our clients’ schedules are
never left with unfilled time slots. Just in case, we generally use a two-to-one ratio for
projects—two agents are prepared for every needed position.
- You can’t train your agents.
Rest assured, the agents assigned to your project will be wellversed
in your company’s products, services, systems, culture, branding, and processes. It all
starts with selecting skilled professionals who already have many years of experience in both
serving customers and in your vertical-specific industry. Any additional knowledge that our
agents might need to know is offered through our Collaborative Learning OnDemand program.