For years, other companies have tried to copy our formula,
hoping for the same degree of success. What they don’t have is
our years of experience, which makes all the difference.
Working Solutions’ experience translates into higher revenue,
higher customer loyalty and engagement, and lower
costs for our clients. We even guarantee an 8 to 14%
increase in ROI, or we’ll make up the difference.
The confidence to be able to make such a guarantee comes from our talented people, advanced
processes, and proven technology.
Talented & Empowered People
Working Solutions has built its home agent community of independent contractors with one thing in
mind: our clients' needs. Our network is the largest in the industry, giving our clients access to a
rich pool of freelance professionals who would not otherwise be willing or able to commute to a
traditional contact center. Each agent has been carefully screened and selected to make sure we
have the best people servicing your customers. Furthermore, we’ve developed a proprietary,
searchable system for screening, tracking, and selecting agents, making it easy to find exactly the
people you need for the project.
“The numbers don’t lie. The
numbers said that Working
Solutions’ agents were closing at a
two to three percent higher rate
than all of the other outsourcers,
and that meant millions of dollars
in extra revenue for us.”
While many vendors will claim that they have the
best agents, Working Solutions proves it. When
clients put us to the test against our competitors,
Working Solutions consistently outperforms our
Why independent contractors? We chose this
relationship to maximize the success of your
business. Find out more about the Independent Contractor model,
including its advantages and common myths.
Better talent. Better results.
A Fortune 500 client needed customer sales
specialists to sell travel packages for
customers booking trips to Las Vegas.
Working Solutions was able to search our
network for experienced agents who had
either lived in or regularly traveled to Las
Vegas. Those agents knew the best places
to stay and to visit, and they were able to
delight the customers by sharing their
expertise and not just sell them a package.
The result was happier customers and
increased order values.
Advanced Processes & Tenured Management
The executive team at Working Solutions pioneered the
home agent concept. No other company in the
industry has more experience operating virtual
contact centers and managing home agents.
For this reason, companies continually choose
Working Solutions as their home agent outsourcer. Our
reputation for consistent, high-quality service gives our
clients peace of mind.
Managing a virtual workforce requires a different set of processes and a different way of thinking
than running facility-based centers. Working Solutions’ project managers understand the keys to
being successful in a virtual environment — empowerment, flexibility, innovative thinking — and they
have been putting this into practice for many years. In fact, Working Solutions’ project managers
have an average of five years with the company. They love what they do, and they are
exceptional at it.
From program implementation to security to Collaborative Learning OnDemand™, Working Solutions
has spent years perfecting the processes that make the transition seamless for both our clients and
our clients’ customers. Our goal is to deliver a positive, memorable, and branded
customer experience to help you grow your business. We do this by assigning dedicated
agents to the project who are educated on the client’s products, services, systems, branding, and
corporate culture. Working Solutions’ project managers work closely with the client, following
quality assurance and project management processes. All of this is brought together by the most
powerful technology available today — WS iNet.
For over thirteen years, we’ve been building a powerful, complex platform that supports a virtual
workforce and easily integrates with any existing contact center infrastructures. Working Solutions
has taken the hassle out of partnering with an outsourcer, as our technology is easy and quick to
implement. Additionally, WS iNet allows for intelligent and skills-based routing, making sure your
customers are connected to the right agent every time.
Learn more about the power of WS iNet.