Who We Are
Working Solutions, founded in 1996, was the first
company to utilize an entire workforce of home-based
customer sales and service agents. Founded by
President and Chief Operating Officer Kim Houlne,
Working Solutions’ first project was to handle inbound
and outbound calls for a city government. To recruit
agents for the job, Houlne launched a web site at a
time when the Internet did not have Google, YouTube,
or Facebook, becoming one of the first virtual
workforce companies in history.
By the end of the first year, Working Solutions’ agent network grew to 2,000. Today, more than one
million people have applied, and our network encompasses more than 76,000 agents. Our clients have
access to a pool of educated professionals from virtually any industry, geographic location, and
Working Solutions’ executive team is comprised of individuals who have extensive experience in both
contact center and non-contact center sectors, with each member bringing an average of seven to ten
years of experience in their respective fields. This depth of vertical knowledge has been instrumental in
the company’s ability to tailor specific projects for clients across industries. Our experience is
accentuated by the fact that unlike many contact center providers, Working Solutions’ executive team
has maintained an extremely low attrition rate, resulting in strong consistency in direction among the
company’s decision makers.
It is a combination of our years of experience, our refined processes, our sophisticated technology, and
carefully-selected agents that allow for the highest levels of customer engagement and loyalty in the
contact center industry.